RETURNS & REFUNDS & SHIPPING POLICY

WEAR IT AGAIN: Wholesale Refund & Shipping Policy

1. Wholesale Return Policy

Please Note: As a B2B wholesaler, all sales are final. The 14-day "cooling off" period applicable to consumers does not apply to wholesale orders. We only accept returns for items that are legally non-conforming.

Return Window: You must notify us of any issues within 48 hours of delivery. Formal return requests must be completed within 7 days.

Return Eligibility:

Wear It Again Covers Costs: If the stock is significantly not as described (e.g., you ordered Grade A and received Grade C), damaged in transit, or the wrong manifest was sent.
Buyer Responsibility: We generally do not accept returns for "Change of Mind," "Style Preference," or "Ordered by Mistake." If a discretionary return is authorized by management, it will incur a 20% restocking fee and the buyer must cover return shipping.

Non-Returnable Items:

Items removed from original bulk packaging/bales.
Intimate apparel or swimwear.
Items showing signs of being photographed for resale or used by the buyer.

2. Shipping & Logistics

We’ve optimized our logistics to ensure your reselling margins remain high.

🔥 B2B PRO TIP: All wholesale orders over £80 qualify for FREE Standard Shipping.

The Trade Membership Advantage Maximize your ROI by joining our Trade Membership for £19.99/year.

Unlimited Free Shipping on all handpicked and bulk orders.
Priority access to new inventory manifests.
Early-bird access to "New Arrival" bales.

3. Dispatch & Local Services

Processing Time: Wholesale orders are dispatched within 24–48 hours (Mon–Fri).
Tracking: Fully tracked service provided for every shipment.
Same Day Local Delivery: For businesses within a 10km radius of our Doncaster warehouse, we offer a flat-rate £10.00 same-day delivery service (orders must be placed by 11:00 AM).