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RETURNS & REFUND POLICY

WEAR IT AGAIN: Wholesale Refund & Shipping Policy

1. The B2B Finality Clause

Unlike Business-to-Consumer (B2C) transactions, Wear It Again operates under a Strictly B2B Wholesale Model.

No "Cooling Off" Period: In accordance with UK commercial law, the 14-day "cooling off" period for distance selling does not apply to our retail partners.
Finality of Sale: All bulk purchases, including individual bales and subscription inventory, are final at the point of dispatch.

2. Discrepancy & Non-Conformity Protocols

We maintain high standards for Grade A and B inventory, but we recognize the complexities of bulk textiles.

The 48-Hour Notification Rule: Partners must inspect all shipments and report any "Significant Non-Conformity" (e.g., receiving Grade C instead of ordered Grade A) within 48 hours of delivery.
The 7-Day Resolution Window: Formal return requests, supported by photographic evidence of the original manifest and packaging, must be completed within 7 days.

3. Allocation of Logistics Costs

To maintain our competitive bulk pricing tiers, shipping responsibilities are clearly defined:

Wear It Again Responsibility: We cover return shipping and provide full replacements/refunds only if the stock is significantly not as described, damaged during transit, or if a manifest error occurred.
Partner Responsibility: For any discretionary returns authorized by management (e.g., "Change of Mind"), a 20% Restocking Fee applies to cover warehouse labor and processing. The buyer is responsible for all return shipping costs.

4. Restricted & Non-Returnable Inventory

To ensure the integrity of our supply chain and hygiene standards, the following are strictly non-returnable:

De-bulked Inventory: Any items removed from original bulk packaging or broken bales.
Sanitary Restrictions: Intimate apparel or swimwear.
Usage Prohibitions: Items that show signs of being photographed for the partner's own retail listings or used in any capacity.

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