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Black minimalist logo featuring a clothing tag with a t-shirt silhouette inside, above the text "WEAR IT AGAIN" and the tagline "PRE-LOVED CLOTHING" on a white background.

Quality Guaranteed, Sustainable pre loved clothing, saying NO to fast fashion. 

Terms & Conditions

WEAR IT AGAIN
A trading name of Visionary Imaging Ltd

1. Introduction

These Terms and Conditions ("Terms") govern your use of the WEAR IT AGAIN website and services, operated by Visionary Imaging Ltd (Company Number: 16249095) trading as WEAR IT AGAIN.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

Company Details: Visionary Imaging Ltd (trading as WEAR IT AGAIN)
Company Number: 16249095
Registered Address: 3 Stone Riding, Doncaster, DN12 1QW
Email: contact@wearitagain.co.uk

2. Definitions

  • "We," "us," "our": Visionary Imaging Ltd trading as WEAR IT AGAIN

  • "You," "your": The customer or website user

  • "Services": Our website, products, and related services

  • "Products": Pre-owned clothing, accessories, and fashion items

  • "Account": Your registered user account on our website

3. Use of Our Website

3.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

  • Use the website in any way that violates applicable laws or regulations

  • Transmit any harmful, offensive, or inappropriate content

  • Attempt to gain unauthorized access to our systems

  • Interfere with the proper functioning of the website

  • Use automated systems to access or collect data from our website

3.2 Account Registration

  • You must provide accurate and complete information when creating an account

  • You are responsible for maintaining the confidentiality of your login credentials

  • You must notify us immediately of any unauthorized use of your account

  • You must be at least 18 years old to create an account and make purchases

3.3 Intellectual Property

  • All content on our website is owned by us or our licensors

  • You may not reproduce, distribute, or modify our content without permission

  • Our trademarks and logos may not be used without our written consent

4. Products and Orders

4.1 Product Information

  • We strive to display products accurately, but colours may vary due to screen settings

  • All products are pre-owned unless otherwise stated

  • Product descriptions are provided in good faith but may contain minor inaccuracies

  • We reserve the right to correct errors in product information at any time

4.2 Availability

  • All products are subject to availability

  • We reserve the right to discontinue products at any time

  • If a product becomes unavailable after your order, we will notify you and offer alternatives or a full refund

4.3 Pricing

  • All prices are in British Pounds (GBP) and include VAT where applicable

  • Prices may change without notice, but changes will not affect confirmed orders

  • Shipping costs are additional and calculated at checkout

  • We reserve the right to correct pricing errors

4.4 Order Process

  • An order is placed when you complete the checkout process

  • We will send an order confirmation email after successful payment

  • We reserve the right to refuse or cancel orders at our discretion

  • Orders are subject to acceptance by us

5. Payment

5.1 Payment Methods

We accept payment by:

  • Credit and debit cards

  • PayPal

  • Other payment methods as displayed at checkout

5.2 Payment Processing

  • Payments are processed securely by third-party payment providers

  • We do not store your payment card details on our servers

  • Payment must be received before we dispatch your order

  • You authorize us to charge the payment method for the total order amount

5.3 Payment Issues

  • If payment fails, we will attempt to contact you

  • Orders may be cancelled if payment cannot be processed

  • You are responsible for any bank charges related to failed payments

6. Delivery and Shipping

6.1 Delivery Information

  • We deliver to UK addresses only

  • Delivery timeframes are estimates and not guarantees

  • We use Royal Mail, Evri, Yodel, and InPost for deliveries

  • Bale orders are delivered exclusively via InPost lockers

6.2 Shipping Costs

  • Shipping costs are calculated by weight and displayed at checkout

  • Free shipping may be available on qualifying orders

  • You are responsible for providing accurate delivery addresses

6.3 Delivery Risk

  • Risk of loss passes to you upon delivery to the carrier

  • We are not liable for delays caused by external factors (weather, strikes, etc.)

  • Undelivered packages due to incorrect addresses may incur additional charges

For full shipping details, please see our Shipping Policy.

7. Returns and Refunds

7.1 Right to Cancel (Consumer Rights)

Under the Consumer Contracts Regulations 2013, you have the right to:

  • Cancel your order within 14 days of receipt without reason

  • Return items in their original condition

  • Receive a full refund including standard delivery costs

7.2 Return Process

To return items:

  1. Contact us within 14 days of receipt

  2. We will provide return instructions and address

  3. Items must be returned in original condition with tags attached

  4. Return shipping costs are your responsibility unless the item is faulty

7.3 Refund Processing

  • Refunds will be processed within 14 days of receiving returned items

  • Refunds will be made to the original payment method

  • We may deduct return shipping costs from your refund

7.4 Exclusions

The following items cannot be returned for hygiene reasons:

  • Underwear and intimate apparel

  • Swimwear

  • Items marked as "final sale" or "non-returnable"

8. Product Quality and Warranties

8.1 Pre-Owned Items

  • All items are pre-owned and sold "as seen"

  • We inspect items for quality but minor wear is expected

  • Significant defects will be disclosed in product descriptions

  • Items are sold without manufacturer warranties

8.2 Faulty Items

If you receive a faulty item:

  • Contact us immediately with photos of the defect

  • We will offer a replacement, repair, or full refund

  • Your statutory rights under consumer law are not affected

9. Liability and Indemnity

9.1 Limitation of Liability

  • Our liability is limited to the purchase price of the affected products

  • We exclude liability for indirect, consequential, or special damages

  • Nothing in these Terms excludes our liability for death, personal injury, or fraud

9.2 Your Responsibilities

You agree to:

  • Use products safely and as intended

  • Indemnify us against claims arising from your misuse of products

  • Not resell items claiming they are new or unworn

10. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy and UK data protection laws. By using our services, you consent to such processing and warrant that all data provided is accurate.

11. Force Majeure

We will not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions or regulations

  • Strikes or labour disputes

  • Pandemic-related restrictions

  • Technical failures or cyber attacks

12. Termination

12.1 Termination by You

  • You may close your account at any time by contacting us

  • Outstanding orders will be fulfilled according to these Terms

12.2 Termination by Us

We may suspend or terminate your account if you:

  • Breach these Terms

  • Engage in fraudulent activity

  • Abuse our services or staff

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.

13.2 Alternative Dispute Resolution

Before pursuing legal action, we encourage you to:

  • Contact us directly to resolve any issues

  • Use the European Commission's Online Dispute Resolution platform (for EU consumers)

  • Seek mediation through a recognized dispute resolution service

14. Changes to Terms

14.1 Modifications

We may update these Terms from time to time to reflect:

  • Changes in our business practices

  • Legal or regulatory requirements

  • New features or services

14.2 Notification

We will notify you of significant changes by:

  • Email to registered users

  • Prominent notice on our website

  • Updated "Last Modified" date

Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remainder of the Terms will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and us regarding the use of our services.

17. Contact Information

For questions about these Terms, contact us at:

Complaints: If you have a complaint, please contact us first. If unsatisfied, you may contact:

  • Citizens Advice Consumer Service: 03454 04 05 06

  • Trading Standards via your local authority

Company Registration: Visionary Imaging Ltd
Company Number: 16249095
Registered in England and Wales
Registered Address: 3 Stone Riding, Doncaster, DN12 1QW

These Terms and Conditions were last updated on 05/09/25

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